Junior Service Support Analyst · Houston, TX

About the Company

Airswift is a leading workforce solutions provider to the STEM industries, with over 40 years of experience in transforming lives through international workforce solutions. The company supports professionals in technology, construction, and engineering sectors.

Responsibilities

• Provide first and second line support through the Service Desk
• Log, categorize, prioritize, and resolve incidents and requests
• Deliver request fulfillment and access management
• Contribute to problem management and root cause analysis
• Support senior engineers on project delivery activities
• Maintain accurate service records and documentation
• Operate in line with ITIL aligned processes
• Support major incidents and service disruptions
• Maintain and update software repositories
• Create and improve technical and service documentation

Requirements

• Experience working in a structured IT Service Desk or support environment
• Working knowledge of ITIL practices
• Experience using service management tools
• Strong understanding of user access management
• Familiarity with Microsoft 365 services

Skills & Tools

Benefits

• Attractive monthly base salary + competitive commission/performance bonus
• Career progression opportunities
• World-class training programmes
• Supportive culture with a focus on work-life balance
• Career breaks available after one year
• Employee reward platform
• Mental Health First Aiders for support
• Charity days for important causes

Additional Information

This position is for on-site work at the Houston office.