IT Service Delivery Analyst · London, LON

About the Company

Heidrick & Struggles is a premier provider of executive search, leadership assessment, and consulting services globally. With over 70 years of experience, they help organizations enhance their performance through effective leadership and team development.

Responsibilities

• Serve as the primary IT point of contact for local offices, gathering user feedback and understanding their regional IT needs
• Diagnose and resolve hardware and software issues, including operating system, network connectivity problems, and application errors
• Document all interactions, updates, and resolution accurately in the ticketing system

Requirements

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience
• 3+ years of experience in IT support, including at least 2 years in a Level 2 support role or similar capacity
• Strong technical troubleshooting skills across Windows and macOS operating systems

Skills & Tools

Additional Information

Full-time availability in a hybrid work model of 4 days in office. Heidrick & Struggles is committed to providing reasonable accommodations during the recruitment process.