Analyst

About the Company

Korn Ferry is a global organizational consulting firm that helps clients design their organizational structures, roles, and responsibilities. They provide a range of services including talent acquisition and management.

Responsibilities

• Provide telephone, email, chat, and web-based support to clients
• Resolve customer questions and issues efficiently
• Improve customer satisfaction through excellent support
• Write technical or functional information for the FAQ knowledge base
• Identify and document product issues and enhancements
• Work cross-functionally with other teams
• Participate in hiring, training, and retaining team members

Requirements

• Associates or BA degree in technical discipline or equivalent experience
• At least 1 year’s professional experience in a corporate setting
• Business Support/Customer Service experience for web-based applications
• Phone support experience
• Experience using a customer case tracking system
• Excellent written and oral communication skills in English

Skills & Tools