14018 - Business Processing Outsourcing (BPO) Operations Manager, Rio Rancho, New Mexico

About the Company

Kelly Services is a staffing agency that specializes in connecting people with job opportunities and providing workforce solutions. They emphasize inclusion, collaboration, and the impact of the right person in the right job.

Responsibilities

• Supervise daily activities of support team members
• Implement strategic plans to enhance account support processes
• Make data-driven decisions to allocate resources effectively
• Collaborate with cross-functional teams to resolve complex account issues
• Conduct regular performance reviews and provide feedback
• Lead development and execution of training programs for the team

Requirements

• 5+ years of experience
• Strong leadership skills
• Excellent communication skills
• Strategic thinking
• Problem-solving abilities
• Adaptability to manage multiple priorities

Skills & Tools

Benefits

• Base pay range of $61,575–$82,100 per year
• Total compensation package including benefits
• Focus on total well-being

Additional Information

Kelly Services is an equal opportunity employer committed to a diverse and inclusive workforce.